OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
127 ratings and 94 comments received in the last 90 days.
04 May 2025
An excellent experience from beginning to end of the process, the main reason why I returned to Canterbury to make my purchase.
03 May 2025
Completely satisfactory
01 May 2025
Outstanding customer service as always from James Dawkins from start to finish
01 May 2025
The centre was good but failed to communicate adequately with the other branches mentioned above - more the fault of Mini rather than the centre.
27 April 2025
Very professional and polite
20 April 2025
Friendly, knowledgeable staff.
17 April 2025
I get stressed easily about things, and I admit I was quite nervous about collecting the car but I was made to feel very comfortable and welcome. Overall it was a great experience.
13 April 2025
Very, Barrett's, Canterbury was a lovely friendly environment where all staff fell over themselves to help.
10 April 2025
Buying from MINI Canterbury (Barretts) was a truly joyful experience. Tom Claringbold, along with the rest of the team, went above and beyond to ensure the entire process was as smooth and enjoyable as possible.
12 May 2025
Very efficient & professional service
12 May 2025
Prompt, helpful, followed up with things quickly!
12 May 2025
Because I just wanted to.
12 May 2025
Service always informative
12 May 2025
Clean, bright, cheerful staff & was kept up to speed on progress with the service. The cafe bar was very welcome & generous.
07 May 2025
Everything was great apart from your insistence of deflating my tyres to 32 psi and thus causing a low pressure warning on my tyre monitor and 30 minutes of my wasted time finding an airline and pumping them up again!
05 May 2025
Service completed, due to charge for a courtesy car I stayed and waited, would have preferred to be able to go away.
01 May 2025
Great customer service and care
30 April 2025
Everything went very smoothly on the day.
29 April 2025
Servicing was hassle free and carried out promptly and efficiently. Lauren was extremely helpful booking me in, making me a drink and arranging for me to be dropped off in town during the service. The minibus driver was friendly and very helpful.
14 May 2025
Emma Little's service was fantastic.